Shipping costs

Shipping costs for home or at work!
Delivery costs within the UK now for: £5.95
When spending is over £25.00 delivery costs £3.95
FREE SHIPPING! when spending is over £60.00

Not at home?
Find a pick up point in the UK 


Delivery time:
UK - within two working days!
EU - two to three working days!
Outside EU about 10 days!

SHIPPING COSTS

When are Orders Shipped?

We automatically receive notice as soon as you have completed your order and payment on our website. We reserve 1 to 3 working days to process your order. In the unlikely event that an article is out of stock, delivery time will be expanded by 5 additional working days at most. In the event that an article cannot be shipped within 8 working days, you will receive immediate notice.

The summary below provides an indication of shipping durations in working days for a number of frequently submitted destinations.Shipping times are indications – not warranties. Parcels may be delayed unexpectedly in the Post. We have no influence over this. 

Important
We ask our customers for a telephone number for us to state on the parcels, which ensures that the shipment can be delivered if the delivery person is unable to find the address; such parcels are also delivered faster than parcels with no telephone number. If you do not wish to state a telephone number, then that is no problem for us. Please note, however, that additional shipping costs will have to be charged for reshipping the order in case the delivery is returned due to inability to locate the address. We trust you will understand we will do everything we can to provide proper guidance to delivery.

Explanation of Shipping Costs
Shipping costs are composed of shipping costs, additional services, and packaging costs. All shipments come with transport insurance as a matter of course. In case of loss, compensation varies between countries, but will never exceed 146 Euros.

Tracking and Tracing 
All shipments have a Track & Trace code available, which can be accessed only by you and by us through a secure Internet connection. After shipping, we will send you an E-mail containing this Track & Trace code. 

Parcels
Maximum weight for a single parcel is 31 kilos; shipments consisting of several articles weighing over 31 kilos will be divided across multiple parcels. You will not be charged any additional amount for this, of course. Separate articles weighing over 31 kilos can only be shipped as a pallet shipment. Please contact us for costs related to pallet shipments. 

Returns and/or Complaints

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

For security reasons, unfortunately, food products cannot be returned. Should you receive your products in damaged condition, or products that do not meet the quality standards which are to be expected of the relevant products, then we request you notify us of these matters within 3 days of receipt. To this end, you should contact us. Depending on the nature of the problem, we will try to arrive at a solution by mutual consult.